The grousing portion is not about the quality of care, or food, or
the room, although this is an older hospital all of those things could use some
sprucing up and of course, the Adventist Hospital system has a long-running notorious
horrible food reputation. My principal complaint,
although perhaps I should wait until the bill arrives, is about something that truly
would cost them nothing, it is nothing more than just coordinated communication. Entering a hospital through the ER with this
kind of situation is already scary, but it seems to grow exponentially more
frightening for everyone when the communication is so disjointed. I understand
that diagnosis and immediate treatment is the primary ER objective, but I feel
some amount of communication would be so helpful, if for no other reason….
blood pressure! We were challenged in comprehending the what,
when, why, how bad, test results, possible treatments, etc., etc, about a
medical condition that we were not familiar with. After diagnosis and admission, the stroke
team…. Neurologist, PT, OT Speech therapy, then a hospitalist, case manager and
all of the nurses were communicating with one another, but their ability to
communicate in a linear coherent way with us about Skip’s condition and course
of treatment was truly lacking. Each of these professionals came into the room
daily (of course the nurses more often) performing cognitive, coordination and
speech tests, but not explaining or sharing the results with us. I did find
some solace in our frantic but always full of information caseworker. She was overworked, awesome, helpful, always
understanding and a great advocate. If I
did not understand something or treatment plans changed without us knowing
about them I would track her down. I was
concerned that I might soon be known as the caseworker stalker! She was always happily willing to explain any
question we had and when possible, she answered in non-medical person speak! So, the lesson I would like to share is…if you
find yourself or loved one in this kind of situation…find your caseworker and
make him or her your friend!
"I'll be There for You" The Rembrandts